FAQs

Frequently Asked Questions

Here you’ll (hopefully) find answers to all your questions about Sokke and our products.

And if you don’t find what you’re looking for: Give us a call atĀ +41 43 588 08 95Ā or send us an email atĀ info@sokke.ch

🧦 About Sokke

How can I contact Sokke?

Via theĀ inquiry form, our website, or by email. You’ll getĀ personal adviceĀ from our team after reaching out.

How do I get started?

Just use ourĀ request form. Upload your logo – and you’ll receive your first design and quote withinĀ 24 hours.

Why custom socks?

Socks are wearable brand ambassadors – combining function with visibility. Perfect for:

  • Employee gifts
  • Client giveaways
  • Event merch
  • Impactful corporate branding

Why should I order from Sokke?

  • 100% custom design with your logo
  • Knitted, not printed – durable & premium
  • Made in Europe (šŸ‡µšŸ‡¹ Portugal)
  • Free 3D design preview
  • Delivery in 4–6 weeks
  • Minimum order:Ā just 100 pairs

Where is Sokke based?

Sokke is a project byĀ relate brand group, headquartered in Switzerland. Production takes place inĀ PortugalĀ and partially inĀ Poland.

Who is Sokke?

Sokke is your go-to provider for high-quality, custom-knitted socks – perfect for giveaways, teams, clients, and events. Designs areĀ not printed – they’re knitted directly into the fabric for long-lasting quality.

šŸ“¦ How to order

Can I get a sample of my own design?

Not required, but possibleĀ for CHF 275.–.

Fee is credited for orders ofĀ 1,000+ pairs.

Can I order a sample first?

āœ… Yes! Order aĀ sample sock hereĀ for justĀ CHF 9.90 – credited toward your full order.

Can I order fewer than 100 pairs?

āŒ Sorry, no. For production reasons, we can’t go below 100 pairs.

What’s the minimum order?

100 pairs per design and size

What do I need to get started?

  • Your logo (preferably vector or PNG)
  • A rough idea or inspiration
  • Desired quantity and sock type

šŸŽØ Design

What if I want to change the design?

We’ll include any requested changes in the final layout.

Your approval is required before production starts.

How long until I get a design preview?

You’ll receive aĀ free 3D mockupĀ withinĀ 24 hours.

What’s technically possible?

  • Toe, heel & cuff → one solid color only
  • Fine logos → may need adjustments to be knittable
  • We’ll review every design with you

Can I send my own design?

āœ… Absolutely. Upload your design or use our templates.

How many colors can I use?

Max.Ā 6–7 yarn colorsĀ per design.

For accurate results, provideĀ Pantone references.

Can I print photos on socks?

āŒ No – Sokke socks areĀ knitted, not printed.

Photos or gradients areĀ not possible.

Where can I upload my logo?

Right in theĀ inquiry form.

🧵 Production

Is express production available?

āœ… Yes – for an extra fee:

  • Express production & shipping:Ā CHF 250.–
  • Express shipping only:Ā CHF 125.–

How long does production take?

4–6 weeksĀ after payment, plus shipping (~1 week).

Where are the socks made?

Main production is inĀ northern Portugal. During peak times, we also produce inĀ Poland.

šŸ“ Größen & Materialien

What’s the difference between Classic and Sports Socks?

Sports SocksĀ have a cushioned sole and ribbed shaft – perfect for active use.

What materials are the socks made of?

  • Classic & Sneaker Socks:80% cotton / 18% polyamide / 2% spandex
  • Sports Socks:75% cotton / 20% polyamide / 5% spandex

All yarns areĀ Oeko-Tex certified.

What sizes are available?

  • Standard:Ā One Size (EU 38–45)
  • On request: women’s, men’s, and kids’ sizes (100 pair minimum per size)

šŸŽ Samples & Packaging

What packaging options are available?

  • Label tags:Ā CHF 0.80
  • Wrap bands:Ā CHF 0.80
  • Gift boxes:Ā CHF 3.10

Can I order a sample kit?

āœ… Yes – see & feel the quality with ourĀ [Sample Kit](https://sokke.us/product/sample-kit/)

CHF 9.90 per sock – **free shipping**, credited on full order.

šŸ’³ Prices & Payment

When is payment due?

After you accept the offer.

Production only starts after payment is received.

What payment methods are accepted?

  • Bank transfer in advance
  • In some cases: payment after delivery (for returning customers)

Do you offer discounts?

āœ… Yes – volume discountsĀ starting at 200 pairs.

Up toĀ 64% savingsĀ for large orders!

How much do the socks cost?

Depends onĀ sock type, quantity, and packaging.

Example pricing forĀ Classic socks (CHF):

Quantity Price/pair
100 CHF 11.80
500 CHF 6.75
1000 CHF 6.08

🚚 Shipping

Do I get tracking info?

āœ… Yes – you’ll receive a tracking number upon dispatch.

Do you ship internationally?

šŸ“¦ Yes, worldwide!

Multiple delivery addresses possible (extra charge from CHF 55.–).

How long until I get my socks?

Total timeline:

  • 4–6 weeksĀ production after payment
  • +1 weekĀ shipping→ Approx. 5 weeks total

šŸ“£ Other

Are the socks sustainable?

āœ… Yes – we use Oeko-Tex certified cotton, local production, and durable materials.

What if something goes wrong?

Contact us directly – we’ll assess the issue (colors, design, delays).

Depending on the case, we’ll offer:

  • Replacement productionĀ or
  • Partial refund / discount